Delivery Policy

diliveryPolicy

How Will My Order Ship

We've carefully selected the shipping options for each product on our site to ensure you receive the fastest, safest, and most reliable delivery service possible. Each item's delivery options will be noted on its product page, as well as in the shopping cart. Please note we cannot ship to P.O. Boxes or Military APOs.

Small Parcel

Signatures are not required for Small Parcel deliveries, but the decision to leave your package will ultimately be at the discretion of the delivering carrier. If you have any special delivery instructions for the carrier, we recommend placing a note on your door on the day of delivery referencing your tracking number and request.

The delivering carrier and available ship methods will vary depending on your destination:

United States

Deliveries within the United States will be completed by UPS or FedEx. Available shipping services will be noted in your shopping cart, but generally include:

Ground:

Please allow the full processing time required to ship from the warehouse (specified on each product page), plus 1-6 business days in transit for delivery.

Next Day Delivery:

Please allow the full processing time required to ship from the warehouse (specified on each product page), plus 1 business day in transit for delivery.

2 Day Delivery:

Please allow the full processing time required to ship from the warehouse (specified on each product page), plus 2 business days in transit for delivery.

3 Day Delivery:

Please allow the full processing time required to ship from the warehouse (specified on each product page), plus 3 business days in transit for delivery.

*Shipping to Alaska, Hawaii, or Puerto Rico? Enter your shipping zip code in the Shopping Cart to calculate additional fees/shipping restrictions.

Large Parcel

We want to make sure your order gets to you safe and sound. For items that are too large or fragile to be delivered via UPS/FedEx, we partner with carriers specializing in the transportation and delivery of Large Parcel freight so you can be rest assured that your order is being handled with the utmost care from the moment it leaves the warehouse.

How it works:
  1. Choose a delivery option for your Large Parcel item at checkout:
    Available delivery methods vary by item; all service options will be displayed in the shopping cart.
  2. Your order gets picked up from the warehouse:
    We'll send you a Ship Confirmation email to let you know your order is on its way.
  3. Order is shipped to a Local Delivery Terminal:
    A Large Parcel carrier transports your order with care to a delivery professional in your area.
  4. Delivery appointment scheduled:
    Upon arrival, the local terminal will contact you to schedule a delivery date and appointment window.
  5. Day of Delivery: Welcome your new order home!
    Be sure to inspect the shipment contents upon delivery. If you have any concerns regarding the condition or packaging of your order, simply describe the issue on the delivery receipt provided by the driver and contact us for assistance.
Large Parcel Delivery Methods: Curbside Delivery: Self-Service

Our Self-Service delivery method covers the essentials. A delivery truck will pull up to the curb outside of your home within your 4-hour appointment window. From there, you will be responsible for unloading the item(s) from the truck and any further transport beyond that point. We recommend asking a family member or friend for an extra hand.

*To have the items taken off the truck and placed on the curb, you can add the Lift Gate service upon checkout for $50.00

  • Appointment Scheduling: The delivery partner will call you to arrange a date and 4-hour appointment window once your item(s) arrives at the local terminal.
  • Signature Required: Yes
  • Packaging Removal Included: No
  • Assembly Service Included: No
Curbside Delivery: Lift-Gate Service

Our Lift-Gate service features a skilled delivery team that will unload the item(s) from the delivery truck and lower it to the curb outside your home. You will be responsible for further transport beyond that point. We recommend asking a family member or friend for an extra hand.

  • Appointment Scheduling: The delivery partner will call you to arrange a date and 4-hour appointment window once your item(s) arrive at the local terminal.
  • Signature Required: Yes
  • Packaging Removal Included: No
  • Assembly Service Included: No
Front Door: Drop-Off

Our Front Door: Drop-Off offers an extra set of hands. A skilled delivery team will unload the item(s) from the truck and take it to the first available ry area outside your home (front door, porch, or garage). You will then be responsible for further transport beyond that point.

  • Appointment Scheduling: You will be notified of your delivery date and 4-hour appointment window via email once your item(s) arrive at the local terminal. The delivery terminal's contact information will be included in case you need to reschedule your delivery.
  • Signature Required: No. You are not required to be present to accept the delivery. Your item(s) will be left in the first available dry area, as long as the delivery team determines the area is safe and secure
  • Packaging Removal Included: No
  • Assembly Service Included: No
Inside Delivery: Entryway

Inside Delivery takes Front Door even further. For our Entryway option, a skilled delivery team will bring the item(s) inside your home and place it in the immediate entryway.

  • Appointment Scheduling: The delivery partner will call you to arrange a date and 4-hour appointment window once your item(s) arrives at the local terminal.
  • Signature Required: Yes
  • Packaging Removal Included: No
  • Assembly Service Included: No
Inside Delivery: Room of Choice

Our less-sweat method, the Room of Choice option features a skilled delivery team that will bring your item(s) inside, and place it in the room of your choosing.*

*Upstairs carrying limit of two flights of stairs (up to 15 steps each)

  • Appointment Scheduling: The delivery partner will call you to arrange a date and 4-hour appointment window once their items arrive at the local terminal.
  • Signature Required: Yes
  • Packaging Removal Included: No
  • Assembly Service Included: No
Inside Delivery: Room of Choice & Packaging Removal

For even less maintenance, this delivery option includes professional packaging removal. A skilled delivery team will bring your item(s) inside, and place it in the room of your choosing.* Packaging will be removed and disposed of for your convenience.

*Upstairs carrying limit of two flights of stairs (up to 15 steps each)

  • Appointment Scheduling: The delivery partner will call you to arrange a date and 4-hour appointment window once your item(s) arrive at the local terminal.
  • Signature Required: Yes
  • Packaging Removal Included: No
  • Assembly Service Included: No
Full Service Delivery: Room of Choice, Packaging Removal, & Assembly

Our easiest, no-sweat method, Full Service Delivery takes your item from delivery to assembly. A delivery team will bring your item(s) inside and place it in the room of your choice.* Packaging will be removed and disposed of, followed by basic assembly for your convenience.**

*Upstairs carrying limit of two flights of stairs (up to 15 steps each)

**Assembly includes light setup requiring basic tools, such as a screwdriver. Please note that the delivery team will not perform plumbing installation, electrical wiring, or services requiring the use of power tools.

  • Appointment Scheduling: The delivery partner will call you to arrange a date and 4-hour appointment window once your item(s) arrive at the local terminal.
  • Signature Required: Yes
  • Packaging Removal Included: No
  • Assembly Service Included: No
Tracking Packages
  1. Add Order Number into 'Track Your Order' box and click on the "Track Order" Button from Header
  2. If you have more than one order that has shipped, select the specific order on the next page that you'd like to track items from. If the items you'd like to track have been shipped, the tracking information will be displayed for you here.
Shipping To Multiple Addresses

We offer the ability to send products to more than one address for business's only.

International shipping outside of the United States/Canada:

If you would like to have an order shipped outside the United States or Canada, please email us with the following information:

  • A link to the product page(s) of the item(s) you wish the order
  • The total quantity you wish to order
  • The final delivery address

We can arrange a personalized, competitive quote for freight charges through our freight forwarder. Please note that your order must be over $5000 to qualify for freight forwarding.